Viewer does not load since update
- 30 Mar 2023
- 1 Minute to read
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Viewer does not load since update
- Updated on 30 Mar 2023
- 1 Minute to read
- Contributors
- Print
- DarkLight
- PDF
Article Summary
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Issue
Since the update, you can't load PDF in Cooperlink. The view load indefinitely and you can't see the document.
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Solution
- Do CTRL + F5 when a document is opened. If it's doesn't work, try next step;
- Empty your browser cache
- Chrome: https://support.google.com/accounts/answer/32050?hl=fr&co=GENIE.Platform%3DDesktop
- Edge: https://support.microsoft.com/fr-fr/microsoft-edge/afficher-et-supprimer-l-historique-du-navigateur-dans-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4
- Safari: https://support.apple.com/fr-be/guide/safari/sfri11471/mac
- Firefox: https://support.mozilla.org/fr/kb/comment-vider-cache-firefox
- If you've installed the application as a desktop app: Do CTRL + SHIFT + Delete and delete the Cade images and files
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