Some conversations need to be treated as a single task. This is the case, for example, of a request from a buyer or a customer. This feature allows the user to convert their emails into a ticket-type task. He will then be able to centrally process the entire exchange with his client from the task. Cooperlink will transmit the information to the customer in the form of an e-mail.
When the user creates a new ticket, the sender receives an automatic email to acknowledge the receipt of his request.